福利待遇好
根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。
Ensure Front Desk area up to standard and all operating equipment is well-maintained.
确保前台区域符合标准,所有营运设备运作正常.
Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实,可靠,规范及专业的工作礼仪。
Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店设施,功能及当地区域信息.
Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.
熟悉酒店对于紧急情况的程序,例如:遇火警时负责紧急情况的处理。
Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
遵循酒店规定,宾客预定信息及喜好,准确地为入店宾客提供入住登记手续。
Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
遵循酒店关于收银员管理个人备用金的规定,准确地为离店宾客办理结账业务。
Up sell and cross sell of hotel rooms and facilities to maximize revenue.
推销酒店其他房型及其他产品从而最大化增加酒店收入。
Conduct foreign currency exchange for in house guests.
为住店宾客提供外币兑换业务。
Handle pre-block room for VIPs or other special attention guests.
处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。
Attend to all guest enquiries with poise in a helpful and professional manner.
用乐意和专业的态度应答宾客所有的询问。
Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.
熟悉酒店房间形态,所有优惠价和促销活动以及1865会员内容。
Understand the hotel PMS in regards to Front Desk operation.
理解酒店使用系统中有关前台营运的知识。
Handle city ledger payments.
处理挂账。
Handle on day walk in reservation requests.
处理无预定宾客前来登记及宾客的其他要求。
Update guest profiles accurately in the hotel PMS and registration cards.
准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。
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